Running your shop

How do I use Worldpay to take payments?

How to use Worldpay to take payments

1. Setup an account with Worldpay
2. in ORS:On: Enter your credentials in the orson admin under General -> Settings
Set “Enable Worldpay” to on.
Set “WorldPay account” to  your installation ID (typically an 8 digit number)
3. in Worldpay: Log in to the Worldpay Merchant Interface
Select Installations from the left hand navigation
Choose an installation and select the Integration Setup button for either the PRODUCTION environment

* Set “Payment Response enabled?” to Yes
* Set “Enable the Shopper Response” to Yes
* Set “Payment Response URL” to: <wpdisplay item=MC_callback>

Then click save. You should get a message like:

SUCCESS: Payment Response enabled? set to yes
SUCCESS: Enable the Shopper Response set to yes
SUCCESS: Payment Response URL set

Now you are ready to start taking payments into your live account.

NOTE:  Only Level100 and above accounts have these options.

How do I change the “Add to Cart” icon on products?

addtocartilly2For a more direct shopping experience, there is an optional add to cart button to the  bottom right of products on catalogue pages. Clicking this icon bypasses the product page and brings up a quick-add window with product SKUs, quantity field and add to cart button.

You can turn the Add to Cart icon on or off. To change the setting:

  1. Login to your shop. Note the Add to Cart icon is replaced by edit links when in Admin mode.
  2. In the main Admin menu go to Settings -> General -> Add to cart from category page.
  3. Click Edit
  4. In the Edit Config window, tick the check box to display the Add to Cart Icon
  5. Click Update to save your changes.

How do I show a holding page?

When customers visit your website you can show a holding page rather than your homepage until your website is ready to be viewed by the public.

1. When logged in go to Settings then General.
2. Scroll down to ‘Show holding page’ and click on ‘Edit to the right’. This will open the ‘Editing config’ page
3. Click on the small box under ‘Show holding page’ to add a tick. When this is set to yes (ticked), visitors to your site (who are not logged in as admin) will see a holding page rather than your homepage.
4. Once this tick is added, click on the ‘Update’ button to save the change.

NOTE: To log back into your admin section and see the rest of your site, go to http://yoursubdomain.orson2.com/admin.

How do I change from a holding page to my home page?

When customers visit your website you can show a holding page rather than your homepage until your website is ready to be viewed by the public. If you have set up a holding page and wish to change this status back to show your home page please follow the instructions below.

1. When logged in go to Settings then General.
2. Scroll down to ‘Show holding page’ and click on ‘Edit to the right’. This will open the ‘Editing config’ page
3. Click on the small box under ‘Show holding page’ to remove the tick. When this is set to no (unticked), visitors to your site will see your homepage rather than a holding page.
4. Once this tick is removed, click on the ‘Update’ button to save the change.


Viewing and managing your orders.

Every order placed can be viewed quickly and in full detail.  You have the ability to print selected orders as wells as selected packing slips. Log in to your site and from the main menu got to My Shop and select View Orders.

How do I view orders?

To view your orders, place your mouse over ‘My Shop’ in the admin bar and click on ‘View Orders’. This will open the ‘List orders’ page where you will see all your orders.

NOTE: Please note that if an order status is ‘Pending’, payment for this order is not complete and the order should not be fulfilled. If payment for an order has been completed the order status will be ‘Completed’.
Please also note that Shipping Address may differ from the customer’s Billing Address.

How do I print orders?

    1. Place your mouse over ‘My Shop’ on the admin bar at the top of any page and scroll down to ‘View orders’. This will open the ‘Listing orders’ page.
    2. To nominate an order (or orders) for printing, click on the small box to the left of each order. This will place a tick in the box. Once you have ticked the boxes for any orders you would like to print, click on the ‘Print selected orders’ button at the top of the ‘Listing orders’ page.

How do I print packing slips?

    1. Place your mouse over ‘My Shop’ on the admin bar at the top of any page and scroll down to ‘View orders’. This will open the ‘Listing orders’ page.
    2. To nominate an order (or orders) which require a packing slip, click on the small box to the left of each order. This will place a tick in the box. Once you have ticked the boxes for any orders you would like to print, click on the ‘Print selected packing slips’ button at the top of the ‘Listing orders’ page.

Stock Inventory

The system allows you to add stock inventory for each product within your catalogue, that is, enter the quantity of stock for that product.

To add inventory to a product follow the instructions below.

    1. To add an inventory to a product, place your mouse over ‘My Shop’ in the admin bar and click on ‘Low Inventory’. This will open the ‘Inventory low warnings’ page.
    2. You will see a list of all the products within the catalogue that are under the preset low inventory warning of 3. Other information includes the category or subcategory that the product is located in and the inventory for each product.
    3. Click ‘Edit’ to the right of the product that would like to add inventory to. This will open the ‘Editing product’ page for that specific product.
    4. Scroll down until you come to ‘Add stock inventory’ within the product’s Sku.
    5. Click on the ‘Update’ button at the base of the page to save changes or click on ‘Go back’ if you do not want to save the changes.


NOTE: Please note that products that have more than one Sku will be listed as the product’s name plus the Sku name. For example ‘Round Pendant Red Stone’.

How do I add inventory to a product?

    1. To add an inventory to a product, place your mouse over ‘My Shop’ in the admin bar and click on ‘Low Inventory’. This will open the ‘Inventory low warnings’ page.
    2. You will see a list of all the products within the catalogue that are under the preset low inventory warning of 3. Other information includes the category or subcategory that the product is located in and the inventory for each product.
    3. Click ‘Edit’ to the right of the product that would like to add inventory to. This will open the ‘Editing product’ page for that specific product.
    4. Scroll down until you come to ‘Add stock inventory’ within the product’s Sku.
    5. Click on the ‘Update’ button at the base of the page to save changes or click on ‘Go back’ if you do not want to save the changes.


NOTE: Please note that products that have more than one Sku will be listed as the product’s name plus the Sku name. For example ‘Round Pendant Red Stone’.